Frequently Asked Questions
We want you to have the easiest buying experience possible.
But we know you might have a few questions.
Read on for details about purchasing, shipping, returns, and more.
How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll enter your shipping and payment information.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal. You can check more at the Payment methods page.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@nalyra.com
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns page for more information on how to initiate a return.
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@praveil.com
